Tours and Transfers

How do I change or cancel reservation(s)?
We understand that holiday plans can change. That´s why we do not charge fees for changes or cancellations. Still, we have to take into account the cance...
Jue, 18 Abr, 2019 a 9:18 P. M.
Where is the meeting point for the tour?
Many tours have a pick-up service. Usually, the driver will meet the clients at their hotel lobby. We advise clients to inform the hotel reception about ...
Jue, 18 Abr, 2019 a 9:19 P. M.
What should clients do if nobody picks them up?
First of all, It is essential to verify the reservation and travel documents to be sure if this service is included. Usually, if it concerns a tour, client...
Jue, 18 Abr, 2019 a 9:19 P. M.
Do clients require any sort of photo identification when checking in?
Some operators require a valid photo ID such as a passport, driver's license or any other form of identification displaying a current photo of the le...
Jue, 18 Abr, 2019 a 9:20 P. M.
What should clients do if they are delayed for their tour?
Refer to the contact details listed in the confirmation email. We advise clients to contact the local tour operator for instructions. If they cannot reac...
Jue, 18 Abr, 2019 a 9:21 P. M.
What happens if the tour is canceled due to weather conditions or other unforeseen circumstances?
Unless the weather directly affects the travel service clients have booked, all travel services will operate as scheduled. In the case, a service provide...
Jue, 18 Abr, 2019 a 9:21 P. M.