We regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by, or the traveling party otherwise suffers any damage or loss as a result of force majeure. In these booking conditions, ‘force majeure’ means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include (whether actual or threatened) war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, technical problems with transport, closure of airports, ports or airspace, changes of schedules by airlines, adverse weather conditions, epidemics, health risks and pandemics, fire, and all similar events outside our control or the control of our suppliers.
Very rarely we may be forced to change or terminate travel services after departure but before the scheduled end of their time away as a result of ‘force majeure.’ In particular, when unexpected events such as extreme weather, civil strife or other force majeure events occur, we may be required to act to protect the safety of our customers. This may need us to either make substantial alterations to an itinerary or in extreme cases make necessary arrangements to repatriate the traveling party to their respective home country or another safe destination. This is extremely unlikely, but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any rebates from our suppliers), pay any compensation or meet any costs or expenses incurred by the traveling party as a result. In case we are unable to provide a significant proportion of the services we had agreed to offer as part of our contract with you, we will do our very best to make suitable alternative arrangements for the contracted services which have not been provided.
SAT Mexico DMC will always do its best effort to guarantee the safety of its customers. This said we are not responsible for their destination and activity choice. If clients want to have a more in-depth understanding about the current safety situation in Mexico, we recommend to check official travel advisories issued by national governments. Please note that our travel services do not include travel insurance unless indicated. We strongly advise clients to be adequately insured when traveling to Mexico. It is always their responsibility to ensure that the insurance cover is adequate for their particular needs including cover for any "higher-risk" activities that they may have booked. We advise to read policy details carefully and to take these with you on holiday.