SAT Mexico DMC is specialized in offering tailor-made products. If your clients have any special requests, you must inform us of these at the time of booking. Although we cannot guarantee that your clients’ demands will be met, we will certainly pass on these requests to the supplier concerned. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not a confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. You should obtain approval in writing that a particular request will be complied with (where it is possible to give this).
We believe in making our travel services as accessible to as many people as possible. If you tell us before booking of any special needs your clients may have as result of any disability or medical condition, we will do all we can to accommodate them. This includes making any reasonable adjustments to the particular travel service(s) itself and to the booking process.
SAT Mexico DMC offers travel services of different levels of intensity. Where possible, we indicate the level of intensity of a particular travel service (tours, touring holidays) as well as possible restrictions. Generally, many holiday experiences require a reasonable level of fitness. It is the responsibility of the traveling party to check their health and fitness to travel with their doctor before traveling to Mexico. We will endeavor to assist with any special requirements that might be needed and can also advise against certain services that might be challenging for travelers with particular medical issues.