You can change or cancel hotel bookings by calling us or by sending an email to

SAT Mexico DMC will not charge you additional fees for changes to guest name(s), bed type, special requests, accessibility options, room type, number of guests and travel dates. However, please note that lodging suppliers may impose change and cancellation fees. These charges vary by reservation and hotel.

While SAT Mexico DMC does not charge fees for cancellations, hotels may impose non-refundable rates, which means you will lose the amount paid for the hotel, or fees that we have to pass to you (this could be the cost of one night or a percentage of the total amount paid). Generally, such fees are highest when cancellations are made within one week before the scheduled arrival date. Exact details may vary by hotel, and the applicable cancellation policy is indicated before booking a particular hotel on our website. Your clients must agree to pay any supplier required cancellation or change fees that they incur. In limited cases, some hotels do not permit changes to or cancellations of reservations after they have been made.

Please contact us about the required change or cancellation by calling +52 55 3689 7600, from Mondays to Fridays from 08:00 am till 07:00 pm and on Saturdays from 09:00 am till 02:00 pm (Central Standard Time Mexico), or send an email to one of our sales executives or Please mention the name of the party leader and the reservation number and explain us what you would like to change in the reservation. We will contact you to confirm the change. In general, the earlier you make any changes, the better (to avoid charges). All changes are subject to availability, limitations, and restrictions of the respective hotel.

If you cancel or amend a credit card booking, SAT Mexico DMC will not be liable for any monetary losses suffered by you as a result of a change in monetary exchange rates between the time of your original booking and its subsequent cancellation or amendment.