If clients miss their reservation, they will usually be charged for the night(s) they lost or a penalty fee (this could be the cost of one night for losing your reservation), depending on the cancellation policy of the hotel.  If they fail to notify the hotel about a late arrival, their reservation may be canceled. In case they will arrive late or miss their reservation, we advise to contact the hotel directly. The telephone number of the hotel can be found in the booking confirmation. Alternatively, you can also call us at +52 55 3689 7600  from Mondays to Fridays from 08:00 am till 07:00 pm and on Saturdays from 09:00 am till 02:00 pm (Central Standard Time Mexico).