We understand that holiday plans can change. SAT Mexico DMC does, therefore, not charge additional fees for changes or cancellations. Still, we have to take into account the cancellation policies of our suppliers (local tour operators). Most tours and transfers can be canceled or rescheduled until 24 hours before the scheduled start of travel services without any charge. Your payment may then be reimbursed. However, please note that cancellation policies vary by operator. Your clients must agree to pay any supplier required cancellation or change fees that they incur. In limited cases, some suppliers do not permit changes to or cancellations of reservations after they have been made.
Please contact us about the required change or cancellation by calling +52 55 3689 7600, from Mondays to Fridays from 08:00 am till 07:00 pm and on Saturdays from 09:00 am till 02:00 pm (Central Standard Time Mexico), or send an email to one of our sales executives or bookings@satmexico.com. Please mention the name of the party leader and reservation number and explain us what your clients would like to change in the reservation. We will contact you to confirm the change. In general, the earlier you make any changes, the better (to avoid charges). All changes are subject to availability, limitations, and restrictions of the respective travel service.
If you cancel or amend a credit card booking, SAT Mexico DMC will not be liable for any monetary losses suffered by you as a result of a change in monetary exchange rates between the time of your original booking and its subsequent cancellation or amendment.