If clients arrive late or if they will not be able to join the activity they have booked, we advise to refer to the contact details listed in the confirmation email and contact the local tour operator for instructions. If they cannot reach the local operator, contact SAT Mexico DMC by calling +52 55 3689 7600, from Mondays to Fridays from 08:00 am till 07:00 pm and on Saturdays from 09:00 am till 02:00 pm (Central Standard Time Mexico). There is no guarantee that they can join the same tour on a later departure, as they may be fully booked. Travelers should allow sufficient time, whenever possible, to be on time at the meeting point.