SAT Mexico Tour and Travel

Please read these booking conditions carefully. By asking us to confirm a holiday booking, we assume you have read these terms and conditions and agree to them. All holiday bookings are subject to these booking conditions.

RESERVATIONS

The party leader (the person who represents the traveling party for whom you make the booking) must be at least 18 years of age and must be authorized to make the booking by these booking conditions by all persons named on the booking. By confirming the booking, on behalf of the traveling party, you agree that you are authorized by the traveling party. You, as travel agent, will be responsible for making the complete payment due to us.

It is free of charge to send us a booking request. We can customize a travel program according to the wishes of your clients and send you a quote without any obligations. A binding contract comes into existence once you have confirmed the booking and we have issued a confirmation invoice. This confirmation will be sent to you via email. To view and print a record of your reservation and payment, you can also go to "My Bookings."

Please check the confirmation invoice carefully as soon as you receive it. Contact us immediately if any information that appears on the confirmation invoice or any other document appears to be incorrect or incomplete, as it may not be possible or it may involve extra costs to make changes later. If you have not received a confirmation invoice within seven days of booking, please contact one of our sales executives or send an email to bookings@satmexico.com. If for some unforeseen reason, we are unable to confirm your booking, we will immediately refund any payments you have made to us, or we can offer an alternative holiday package.

Liability will be limited to the reimbursement of services not supplied due to failure of our services, and we cannot be held responsible for delay, loss or injury caused because of any company or person contracted by us, in our conditions of agent to carry out services. If you or your clients book additional services which do not form part of the booked holiday package, the terms, and conditions of the local operator will apply. We cannot accept any liability for any services or activities purchased from or through a third party.

SAT Mexico DMC pre-negotiates rates with local suppliers to facilitate reservations on your behalf. The rate displayed on the website is a combination of the pre-negotiated rates reserved on your behalf by SAT Mexico DMC, for each of the travel services that the holiday program includes, and the facilitation fees retained by SAT Mexico DMC to compensate us for our services. You authorize SAT Mexico DMC to make bookings at the total reservation price, which includes the rates of the travel services, service fees, taxes, and other (optional) services indicated to be included with the product. You agree to be charged by SAT Mexico DMC for the total reservation price. Upon confirming a reservation, you authorize SAT Mexico DMC to facilitate reservations on your behalf, including making payment arrangements with local suppliers.

You acknowledge that, except concerning tax obligations on the amounts we retain for our services, SAT Mexico DMC does not collect taxes for remittance to applicable taxing authorities. The local suppliers invoice SAT Mexico DMC for tax amounts and are responsible for remitting applicable taxes to the relevant taxing jurisdictions. SAT Mexico DMC does not act as co-vendor with the supplier with whom we book or reserve our customer's travel arrangements. Taxability and the appropriate tax rate vary by location. The actual tax amounts paid by SAT Mexico DMC to the supplier may differ from the tax recovery charge amounts, depending upon the rates, taxability, etc. in effect at the time of the actual use of the travel service by our customers. We retain our fees as compensation in servicing your travel reservation. Our prices vary depending on the amount and type of travel services.

If there are services clients request from us in addition to the itinerary booked (such as an extension of the program, a flight, car rental, or additional tours or other services), these will be put on request and are subject to availability and confirmation of the price. 

All holiday packages and prices featured on our website are subject to availability and change without prior notice. SAT Mexico DMC will always be doing its most significant effort to deliver all the services as offered on the website. However, certain services have to be reconfirmed with our local suppliers.