SAT Mexico Tour and Travel

SAT Mexico DMC understands that holiday plans can change and we, therefore, try to be as flexible as possible. This said, as we incur costs from the time we confirm reservations on your behalf, cancellation charges may apply depending on when notification of cancellation is received. Generally, a cancellation until one month before the arrival date only involves a loss of the amount paid as deposit. Canceling within one week before the arrival date consists of a cancellation fee of 100% of the total holiday price, which means we will not reimburse any funds. Please note that in some cases the cancellation policy might differ and we reserve the right to retain a higher amount paid (depending on the conditions of the suppliers involved). The exact cancellation policies will be sent to you during the booking process.

For the cancellation of optional services, including extra services which are booked separately on SAT Mexico Online, thus not belonging to the original holiday package as offered by us, cancellation policies may differ, depending on the particular product.

If your clients would like to change something in an existing reservation, SAT Mexico DMC will try to avoid charging any amendment fees. This said, if the change they wish to make to their holiday incurs (extra) costs or charges from our suppliers then they will have to pay these to change the booking. In general, the earlier you make any changes, the better (to avoid charges). All changes are subject to availability, limitations, and restrictions of the respective travel services.

Please note that any cancellation by a member of the traveling party might result in supplements or additional charges by our suppliers such as for under occupancy of a room booked for double rather than single occupancy. This may result in the holiday price increases for those remaining members of the party which will be passed on to the clients. We will re-invoice you accordingly. If any member of the traveling party is unable to travel, for any reason, you may transfer that person’s place on the booking or the whole booking to someone else/other, if acceptable to us. Please contact us as soon as possible, and provide us with the name(s) of the replacement passenger(s) and who they will be replacing from the booking. We can only transfer passengers up to 14 days before the arrival date, subject to availability. At the time of making the transfer, you must pay, if applicable, the extra costs this change may involve and the replacement passenger(s) must accept these booking conditions.

For any changes or cancellations, after the booking has been confirmed, you must notify us as soon as possible. Your request must be by email. Please mention the name of the group or party leader, reservation number, name of the program, and explain us your application. We will contact you to confirm the cancellation or change.

If you cancel or amend a credit card booking, SAT Mexico DMC will not be liable for any monetary losses suffered by you as a result of a change in monetary exchange rates between the time of your original booking and its subsequent cancellation or amendment.

In the unfortunate and rare case, we make a genuine mistake in the price we quote and subsequently confirm to you, we are not obliged to honor the original price. We will ask clients to meet any additional costs if your clients wish to go ahead with the holiday reservation. However, should they not want to meet these other charges, they may cancel their holiday reservation with a full refund.

Please note that departures are always subject to certain conditions. In case a departure, for some reason, is canceled by us, we will either reschedule, offer your clients an alternative program, or reimburse the payment.

We advise clients to check their insurance policy to see if they are covered to claim back any cancellation charges paid to us.