Please read these booking conditions carefully. By asking us to confirm a flight booking, we assume you have read these terms and conditions and agree to them. All flight bookings are subject to these booking conditions.
RESERVATIONS
The party leader (the person who represents the traveling party for whom you make the flight booking) must be at least 18 years of age and must be authorized to make the booking by these booking conditions by all persons named on the reservation. By confirming the flight booking, on behalf of the traveling party, you agree that the traveling party authorizes you. You, as travel agent, will be responsible for making the complete payment due to us.
SAT Mexico DMC pre-negotiates rates with airlines to facilitate reservations on your behalf. The price displayed on the website is a combination of the pre-negotiated rate reserved on your behalf by SAT Mexico DMC and the facilitation fee retained by SAT Mexico DMC to compensate us for our services.
You authorize SAT Mexico DMC to make bookings at the total reservation price, which includes the flight rate, service fees, taxes, and other services indicated to be involved with the product. You agree to be charged by SAT Mexico DMC for the total ticket price. Upon submitting a reservation request, you authorize SAT Mexico DMC to facilitate flight reservations on your behalf, including making payment arrangements with the airline.
You acknowledge that, except concerning tax obligations on the amounts we retain for our services, SAT Mexico DMC does not collect taxes for remittance to applicable taxing authorities. The airlines invoice SAT Mexico DMC for tax amounts and are responsible for remitting applicable taxes to the relevant taxing jurisdictions. SAT Mexico DMC does not act as co-vendor with the airline with whom we book our customer's travel arrangements. Taxability and the appropriate tax rate vary. The actual tax amounts paid by SAT Mexico DMC to the airline may differ from the tax recovery charge amounts, depending upon the rates, taxability, etc. in effect at the time of flying. We retain our fees as compensation in servicing your flight reservation. Our prices vary depending on the amount and type of flight.
For security reasons, it's essential that the names on a flight reservation match the names of the passengers´ passports. Please make sure that the names you book flights under are spelled the same as the name on your clients' ID ´s. To correct a misspelled name on a flight reservation, please call us at 1-877-787-3130.contact us by calling +52 55 3689 7600 ext. 129, from Mondays to Fridays from 08:00 am till 07:00 pm and on Saturdays from 09:00 am till 02:00 pm (Central Standard Time Mexico), or send an email to one of our sales executives or bookings@satmexico.com. Please don't forget to mention the reservation number, name of the passengers, and flight information so we can check your booking and give you better assistance. Most airlines allow corrections of misspellings on their tickets. Usually, however, they will not allow significant spelling corrections. Name change requests are treated the same as reservation change requests and may thus incur a fee.
Once a flight ticket has been booked, you or your clients do not need to reconfirm it. As soon as the booking process is complete, we will send you an email with details of the confirmed flight booking. This email contains the information your clients will need to check in for their flight. Our users can also view their reservations on our website. Your clients´ boarding pass will be issued by the airline when they check in for their flight, either online or at the airport. Passengers can check in online, at the website of the airline, from 24 hours before their flight departure, and print out their boarding pass at home or when they arrive at the airport. To check in online, they will need the airline confirmation code, a six-digit alphanumeric code (consisting of letters and numbers). Please note that this is not the reservation number issued by SAT Mexico DMC.