If your clients need a different flight than the one they originally booked, please consider the following:
* SAT Mexico DMC does not charge any extra fees for canceling or changing reservations. Airlines, however, do charge fees and these fees will be passed on to you. The change fees vary depending on the airline. More details are provided during the booking process under "View Restrictions."
* When changing a reservation, the new flight selected must be on the same airline. All changes are subject to availability, limitations, and restrictions of the airline.
* If there are differences in the airfare between the flights initially booked and the new flights selected, the difference will be charged to you.
* Most airlines do not allow changes to the names of the travelers originally booked without incurring a change fee.
To change a flight reservation contact us (as soon as possible) by calling +52 55 3689 7600, from Mondays to Fridays from 08:00 am till 07:00 pm and on Saturdays from 09:00 am till 02:00 pm (Central Standard Time Mexico), or send an email to one of our sales executives or bookings@satmexico.com. Please don't forget to mention the reservation number, name(s) of the passenger(s), and flight information so we can check the booking and give you better assistance. Name change requests are treated the same as reservation change requests and may thus also incur a fee.
Flight tickets booked trough SAT Mexico are, in general, non-refundable. Only if you cancel the flight ticket on the day of booking, you may receive a full refund, depending on the cancellation policies of the airline. In case you want to cancel a flight ticket, please contact us immediately by calling +52 55 36897600, from Mondays to Fridays from 08:00 am till 07:00 pm and on Saturdays from 09:00 am till 02:00 pm (Central Standard Time Mexico), or send an email to one of our sales executives or bookings@satmexico.com. Please do not forget to mention the reservation number, name(s) of the passenger(s), and flight information so we can check the booking and give you better assistance.
For more information about cancellation policies and possible refunds, you can contact us with the above-mentioned contact details.
In case the airline changes or cancels the flight before departure, please call us at +52 55 3689 7600 , from Mondays to Fridays from 08:00 am till 07:00 pm and on Saturdays from 09:00 am till 02:00 pm (Central Standard Time Mexico), or send an email to one of our sales executives or bookings@satmexico.com. We will research what changes the airline has made, and we will search for the best possible alternative or solution. If your clients are already at the airport when they learn of the change, we encourage them to go to the airline customer service desk for options.
If you cancel or amend a credit card booking, SAT Mexico DMC will not be liable for any monetary losses suffered by you as a result of a change in monetary exchange rates between the time of your original booking and its subsequent cancellation or amendment.