If clients miss their flight, we advise them to take their boarding pass or reservation confirmation to the airline ticket counter and ask for assistance. Some airlines may put these passengers on standby for the next available flight. If they need to change their reservation, please call us at +52 55 3689 7600, from Mondays to Fridays from 08:00 am till 07:00 pm and on Saturdays from 09:00 am till 02:00 pm (Central Standard Time Mexico). For changing a reservation, additional fees will apply.