You can realize your (full or partial) refund directly on our website when you are booking your car. Our booking process is entirely automatic, and the newest technology is used to offer its clients the highest security possible when doing an online transaction. We accept the following credit cards: Visa, MasterCard, and American Express. At this moment we cannot take other payment methods for car rental services.
SAT Mexico DMC/Cartrawler does not hold or reserve a selected fare for booking at a later date. To ensure you receive the fare you found on SAT Mexico Online and to confirm the car rental, we need to receive the payment.
After having made your reservation and the acceptance of your credit card payment, we will send you the confirmation via e-mail. To view and print a record of your reservation and payment, you can also go to "My Bookings." Click on the booking you wish to see.
If you have unauthorized charges billed to your card or see costs from SAT Mexico DMC/Cartrawler that you do not recognize, please contact us inmediately and provide card number, date, and amount (as displayed on your credit card bill) so we can locate the booking. Also, report unauthorized charges to your card company. Following your card company's procedure is essential to ensure that the transaction is taken off your card statement. SAT Mexico DMC values your trust and confidence and is committed to working with your card company and with law enforcement.