If you have made a full payment online, and you cancel a booking within seven days of the car rental booking date and at least 48 hours before pick up time, the complete amount will be reimbursed. If the reservation is canceled after 7 days of the car rental booking date and at least 48 hours before the pickup time, a cancellation fee of USD 35.00 and the card processing fee (where applicable), will be charged by our car rental provider (SAT Mexico DMC does not charge any fees for cancellations or changes).
With some car rental companies, we only ask for a partial online payment when booking a car. This means you have just paid an online booking deposit and the balance is due upon arrival at the rental desk. In this case, if the booking is canceled within seven days of the car rental booking date and at least 48 hours before pick up time, the entire amount paid as deposit will be reimbursed. If the booking is canceled outside seven days of the car rental booking date and at least 48 hours before the pickup time, the entire amount except a cancellation fee of USD 35.00 and the card processing fee (where applicable), will be reimbursed.
If the booking is canceled less than 48 hours before the pickup time, no funds will be reimbursed, unless the entire rental amount has already been pre-paid. If the whole rental price has already been paid online, we will retain three days rental as well as the card processing fee (where applicable).
To cancel a rental car reservation, call us at +52 55 36897600, from Mondays to Fridays from 08:00 am till 07:00 pm and on Saturdays from 09:00 am till 02:00 pm (Central Standard Time Mexico), or send an email to one of our sales executives or bookings@satmexico.com. Please contact us as soon as possible to avoid penalties. Do not forget to mention the renter´s name and the reservation number.
All changes are subject to availability, limitations, and restrictions of the car rental company. Additional fees may apply.
If you cancel or amend a credit card booking, SAT Mexico DMC/Cartrawler will not be liable for any monetary losses suffered by you as a result of a change in monetary exchange rates between the time of the original booking and its subsequent cancellation or amendment.