If the renter arrives late or if he/she will not be able to pick up or drop off the car at the agreed time, he/she should refer to the contact details listed in the confirmation email and contact the car rental company for instructions. If the renter cannot reach the car rental company, he/she should contact SAT Mexico DMC by calling +52 55 3689 7600 ext. 129, from Mondays to Fridays from 08:00 am till 07:00 pm and on Saturdays from 09:00 am till 02:00 pm (Central Standard Time Mexico). Additional charges may apply.
If your client does not pick up the car, and he/she has not sent us a request to cancel the reservation before the agreed pick up time, we might not reimburse any amount paid, depending on the conditions of the car rental company.