All holiday packages and prices featured in this catalog are subject to availability and change without prior notice. SAT Mexico Corporation will always be making its most significant effort to deliver all the services as offered in this catalog. However, certain functions have to be reconfirmed with our local suppliers. All net rates are in US Dollars.
All escorted touring holidays (in shared basis) offered in this catalog are operated with a minimum of 2 participants (as indicated). Supplements for single travelers will apply. SAT Mexico Corporation is specialized in offering tailor-made products, for groups as well as for individuals. In case your clients are interested in a private program, contact one of our sales executives by email. We will contact you to assist you with the reservation.
The party leader (the person who represents the traveling party for whom the booking is made) must be at least 18 years of age. By confirming the booking, on behalf of the traveling party, the travel agent must be authorized by the traveling party.
The travel agent, as our client, will be responsible for making the complete payment due to us, according to the agreed payment conditions. The exact payment conditions will be accepted during the booking process. To confirm a booking, we will usually ask for a deposit amount. The total payment must - in most cases - be received by us no less than four weeks before departure. If the booking is made within four weeks before departure, you will be asked to pay the total amount to confirm the booking.
SAT Mexico Corporation understands that holiday plans can change and we, therefore, try to be as flexible as possible. This said, as we incur costs from the time we confirm reservations, cancellation charges may apply depending on when notification of cancellation is received. The specific cancellation policies will be sent to you during the booking process. If your clients would like to change something in an existing reservation, SAT Mexico Corporation will try to avoid charging any amendment fees. This said, if the change they wish to make to their holiday incurs (extra) costs or charges from our suppliers then they will have to pay these to change the booking. In general, the earlier you make any changes, the better (to avoid charges). All changes are subject to availability, limitations, and restrictions of the respective travel services. Please note that any cancellation by a member of the traveling party might result in supplements or additional charges by our suppliers such as for under occupancy of a room booked for double rather than single occupancy. This may result in the holiday price increasing for those remaining members of the party which will be passed on to the clients. We will re-invoice you accordingly. For any changes or cancellations, after the booking has been confirmed, you must notify us as soon as possible. Your request must be by email. SAT Mexico Corporation will not be liable for any monetary losses suffered by you as a result of a change in monetary exchange rates between the time of your original booking and its subsequent cancellation or amendment. We advise clients to check their insurance policy to see if they are covered to claim back any cancellation charges paid to us.
In the unfortunate and rare case, we make a genuine mistake in the price we quote and subsequently confirm to you, we are not obliged to honor the original price. We will ask to meet any additional costs if your clients wish to go ahead with the holiday reservation. However, should they not want to meet these additional charges, they may cancel their holiday reservation with a full refund.
SAT Mexico Corporation is not responsible for any visa or vaccination required by the Mexican Government. The traveling party should check the up-to-date position in good time before departure as it is their responsibility to ensure that they have all necessary travel and health documents before departure. Travelers to Mexico must ensure that they have a valid passport with an expiry date not less than six months after their date of return. All costs incurred in obtaining such documentation must be paid by them. We regret we cannot accept liability if they are refused entry to any transport or into Mexico due to failure on their part to carry correct documentation. Visa requirements for tourists to Mexico vary, depending on nationality. Many nationalities do not need to obtain visas if the reason for traveling to Mexico is tourism. This applies for citizens of the USA, Canada, European Union countries, as well as for Argentina, Australia, Brazil, Chile, Colombia, Costa Rica, Iceland, Israel, Japan, New Zealand, Norway, South Korea, Switzerland, Uruguay, and Venezuela, amongst others. People of these nationalities obtain a tourist permit, valid for the number of days you are going (or planning) to stay in Mexico (maximum 180 days). If travelers do not have one of the nationalities mentioned above, we advise to contact a Mexican embassy or consulate, or they could reach their respective embassy in Mexico. For travel through the United States (also if it concerns only a layover), if they are not a US Citizen, clients will need to inquire whether they qualify for their Visa Waiver Program.
Please note that SAT Mexico Corporation cannot issue any type of visa. Applications for Visas must be arranged by the traveling party in good and sufficient time before their departure date as any absence of the correct travel documents may result in their airline and Mexico refusing access to them.
In the unlikely event that your clients feel dissatisfaction with any type of service provided by SAT Mexico Corporation, we ask you and the traveling party to bring this to our attention at the time so that the matter may be resolved right away. Until we know about a problem or complaint, we cannot begin to address it. If the issue cannot be determined on the spot, we advise you to send an email to one of our sales executives, claims must be made in writing, before the client’s departure or not later than 15 days after the departure from Mexico.
In case the Mexican Government decrees an increase in taxes or new taxes, we will be forced to apply them and change our rates accordingly.