We understand that holiday plans can change. That´s why we do not charge fees for changes or cancellations. Still, we have to take into account the cancellation policy of the local tour operator. Most activities can be canceled or rescheduled until 24 hours before the scheduled start of the event without any charge. Your payment will be reimbursed. However, cancellation policies vary by operator. Please contact us by calling (+52) (55) 3689 7600, from Mondays to Fridays from 07:00 am till 08:00 pm and on Saturdays from 09:00am till 02:00 pm (Central Standard Time Mexico), or send an email to bookings@satmexico.com. Please mention the name of the clients, reservation number, and the name of the activity you would like to cancel or the change you would like to make. In general, the earlier you let us know about the change or cancellation, the better.