Many tours have a pick-up service. Usually, the driver will meet the clients at their hotel lobby. We advise clients to inform the hotel reception about their journey. Some tours work with a meeting point. In this case, the meeting point will be confirmed during the booking process. Also the pick-up time, or time to register at the meeting point will be confirmed during the booking process. If you don´t receive this information within 24 hours, or if you have any other question, please contact us by calling (+52) (55) 3689 7600, from Mondays to Fridays from 07:00 am till 08:00 pm and on Saturdays from 09:00 am till 02:00 pm (Central Standard Time Mexico), or send an email to bookings@satmexico.com.