Reservations

How much time in advance should reservations be made?
The availability of our services is subject to demand and season. Therefore, we recommend you to book with anticipation, especially in times of the high sea...
Lun, 15 Abr, 2019 at 1:26 P. M.
Is the availability of the services guaranteed?
We will always be doing our greatest effort to deliver all the services offered — however, some of these services we need to reconfirm in advance with our ...
Lun, 15 Abr, 2019 at 1:27 P. M.
I had problems to finalize a reservation. What should I do now?
If the reservation process cannot be finalized correctly, there can be various reasons for this. Before making another reservation, please check your e-mai...
Lun, 15 Abr, 2019 at 1:28 P. M.
When do I receive a confirmation for my reservation?
After having made your reservation and the acceptance of your payment, we will send you the confirmation via e-mail. Please revise the voucher well to avoi...
Lun, 15 Abr, 2019 at 1:29 P. M.
There is an error in the reservation. What should I do?
It is very important that you carefully select the destination, date, and name and number of passengers. In case you receive a confirmation with wrong detai...
Lun, 15 Abr, 2019 at 1:29 P. M.
What should I do if I do not receive the confirmation email?
If your reservation was confirmed in our online reservation system, but you haven´t received travel documents with a reservation number, please get in touch...
Lun, 15 Abr, 2019 at 1:30 P. M.
What should clients do with their travel documents?
Clients have to show their travel voucher to the respective local operator when checking in. 
Lun, 15 Abr, 2019 at 1:30 P. M.
Can I change my reservation? What costs would that involve?
Yes, you can change your reservation. However, each cancellation or change might generate costs. Please see our Change & Cancellation Policy in the Ter...
Lun, 15 Abr, 2019 at 1:31 P. M.
Do bookings include travel insurance?
In general, our holiday packages do not include insurance. Some activities might include travel insurance, but this will only cover clients during this par...
Lun, 15 Abr, 2019 at 1:31 P. M.
How can I cancel a reservation?
Please see our Change & Cancellation Policy in the Terms & Conditions section for detailed information. If you want to cancel you should get immedi...
Lun, 15 Abr, 2019 at 1:32 P. M.