It is very important that you carefully select the destination, date, and name and number of passengers and that you revise travel details in the booking confirmation. For most travel services there is no need to reissue vouchers when minor errors appear in the booking. You can send our sales team an email, and we will make a note on the booking. Vouchers will not be reissued for these changes. If there is a change in lead traveler, dates, number of participants, or type of service, you will need to contact us with, mentioning booking details (including a reservation number), to see if your request can be fulfilled. Please note that not all bookings can be changed after confirmation, and some products might carry cancellation penalties. In case you want to change or cancel a booking, or need more information, please call us at, (+52) (55) 3689, from Mondays to Fridays from 07:00 am till 08:00 pm and on Saturdays from 09:00 am till 02:00 pm (Central Standard Time Mexico), or send an email to bookings@satmexico.com. Please indicate the name of the passengers and reservation number.
If it concerns a flight reservation, for security reasons, it's important that the personal data on the reservation match with the info on the government-issued photo ID (e.g., passport) of the passengers. Please make sure that the name you book with is spelled the same as the name on the ID of the clients. contact us. Find your contact method below and provide your travel details to expedite your service. Most airlines allow minor corrections of misspellings on their tickets. Most airlines, however, will not allow major spelling corrections. Name change requests are treated the same as reservation change requests and may incur a fee.