In general, the earlier you let us know, the better. While SAT Mexico DMC does not charge fees for changes or cancellations, hotels may impose non-refundable rates, which means you will lose the amount paid for the hotel, or expenses that we have to pass to you (this could be the cost of one night or a percentage of the total amount paid). Generally, such fees are highest when cancellations are made within 48 hours of the scheduled arrival date. Exact details may vary by hotel. For more information, please call us at (+52) (55) 3689 7600, from Mondays to Fridays from 07:00 am till 08:00 pm and on Saturdays from 09:00 am till 02:00 pm (Central Standard Time Mexico), or send an email to bookings@satmexico.com. If you want to cancel a hotel reservation, please mention the name of the clients and reservation number.