Hotels

How do I change a hotel reservation?
Please contact us about the change you require by calling us at (+52) (55) 3689 7600, from Mondays to Fridays from 07:00 am till 08:00 pm and on Saturday...
Jue, 18 Abr, 2019 a 9:05 P. M.
If I need to cancel a hotel reservation, can I receive a refund?
In general, the earlier you let us know, the better. While SAT Mexico DMC does not charge fees for changes or cancellations, hotels may impose non-refund...
Jue, 18 Abr, 2019 a 9:06 P. M.
What do clients need to bring to the hotel to check-in?
  Clients should bring their booking confirmation and passports.
Jue, 18 Abr, 2019 a 9:09 P. M.
Are there additional charges if clients bring extra guests to the hotel at the last minute?
The rate offered during the booking is determined by the type of room you reserved and by the number of people on the reservation. If more people attempt...
Jue, 18 Abr, 2019 a 9:09 P. M.
What is the minimum age requirement to check in at a hotel?
For most hotels, the primary guest must be at least 18 years of age on the day of check-in.  
Jue, 18 Abr, 2019 a 9:10 P. M.
Will clients be charged if they miss their reservation or if they arrive late?
If clients miss their reservation, they will usually be charged for the night(s) they missed or a penalty fee (this could be the cost of one night for mi...
Jue, 18 Abr, 2019 a 9:11 P. M.